Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders placed in the Shelt Shop?

Delivery inside the UK

We send all of our cards through Royal Mail as a 1st Class delivery. We charge just 99p for delivery, this covers all postage and packaging costs.

Outside of the UK

We send all cards as Royal Mail International Standard, at £2.57. This cost covers the postage and packaging.

Which payment methods are accepted in the Shelt Shop?

We use PayPal to process payments and keep everything as safe and secure as possible. PayPal accept all major debit and credit cards, therefore, we do too 🙂

You can pay by using your PayPal account or if you don’t have one of those, pay with any of the major credit cards as you would do with anything else online. We simply use PayPal to process it for us.

How long will delivery take?

UK: We send all of our cards by Royal Mail 1st Class. In most cases we expect delivery within 2-3 working days.

Rest of the world: We send all our mail as ‘Royal Mail International Standard’ – Please allow up to 3 weeks, delivery is very varied depending on where you are in the world.

If for some reason Mr Postie has only delivered some nice bills and not your Shelt order within 5 working days from the UK or 4 weeks for the rest of the world, please drop us an email.

How secure is shopping in the Shelt Shop? Is my data protected?

Very secure!

We use PayPal to process your payment, therefore Shelt Cards does not store any of your payment details. You can check the PayPal privacy policy to see how they handle your data.

We do, however store your name, address, etc that are saved within your Account page. These details are securely transferred and saved on our site using a SSL Certificate. Just look for the padlock in the browser.

If you decide you don’t want your personal details saved with us anymore, simply delete your account. Under GDPR rules and regulations we can not legally store them if you’ve told us you don’t want us to.

What exactly happens after ordering?

As soon as your order has been processed with PayPal and you’ve been sent back to our Thank You page, our admin team will receive your order in a ‘processing’ status. This means payment has been taken and we are ready to pack and post your item(s).

Once our team have manually picked and packed your item(s) we mark them with a ‘completed’ status, you will receive an email stating that the order has been ‘Completed’ – that means they are ready for delivery.

Any orders received are always processed that day and sent out in the post the following morning.

Do I receive an invoice for my order?

You will receive two emails from our payment processor (PayPal) stating that you’ve paid Shelt Cards. You will then receive another from us stating that your order has a ‘Processing’ status.

After this you will receive one other email when your order changes status from ‘Processing’ to ‘Completed’.

Can I return and get a refund?

No, sorry.

We don’t accept returns. So please check, check and check again that your order is correct before buying.

As our products are such a low cost, accepting returns just isn’t feasible and as such refunds wont be given.

Where do I enter my discount code?

On the checkout page, at the top there’s a paragraph that reads: “Have a coupon? Click here to enter your code” click that and it will slide down allowing you to enter your discount code.

Can I customise my card?

Sadly, no. Not yet at least. We’re a small, new company, only operated by 2-4 people.

We’ll be looking to grow and improve as soon as possible so keep buying our products and hopefully in the future we’ll be able to invest money into customisable solutions like the big guns.

What messages are pre-printed inside the card?

Nothing 🙂

We keep our cards free of cheesy, crap messages. They are entirely blank on the inside so you’re free to give your friends and family as much grief as you see fit.

Send us an email